The Certified IT Technician program fulfills the need for trained entry-level network Technicians. Computer network technicians establish, operate, maintain and co-ordinate the use of local and wide area networks (LANs and WANs), mainframe networks, hardware, software, and related computer equipment. They set up and maintain enterprise-level internet and intranet web sites, and server hardware and software, as well as monitor and optimize network connectivity and performance.

The Certified IT Technician program prepares students to learn the fundamentals of information technology (IT) with an emphasis on a hands-on approach to installing, maintaining, troubleshooting and repairing computer networking systems and equipment. Once students complete the program, they will be able to launch a career in technical support, in the growing fields of Internet, intranet, extranet, and telecom networks.


Resume Writing/Interview Technique

This course is designed to be an essential guide that features a winning combination of career development theory and individual application. It introduces students to personal assessment, self-marketing, and job-search know-how. It helps students to prepare professional and effective resumes, cover letters, references, and portfolios. This course will help students to focus more clearly on their abilities and career aspirations.

Students also learn about the role of technology in the job search process including effective use of social media, ePortfolios and submitting effective on-line applications.

Modern Desktop Administrator Associate Jan 2020

By the end of this course students will be able to accomplish the following technical tasks: deploy and update operating systems; manage policies and profiles; manage and protect devices; and manage apps and data.


Windows 10 Jan 2020

In this course student will learn and have the ability to accomplish the following technical tasks: deploy Windows; manage devices and data; configure connectivity; and maintain Windows


Introduction to Computers (Jan2020)

This Course uses practical content and hands-­on projects to engage students in computing tasks and skills they can apply at work, in class, or at home. Designed for today’s technically savvy students, the course introduces difficult concepts at a basic level early on, then expands upon these skills as students build mastery. The Course further emphasizes the importance of digital literacy with two new Try This projects – “What Does Facebook Know About You?” and “Sharing Printers on a Network Using Windows” – as well as a new Technology in the News feature providing weekly currency updates online.

CompTIA Network+

Durant this course the Student will learn these skills:  

Networking Concepts: Explain the purpose of a variety of networking concepts and implement them appropriately 

Infrastructure: Determine & explain the appropriate cabling, device and storage technologies 

Network Operations: Use best practices to manage the network, determine policies & ensure business continuity 

Network Security: Summarize physical security & common attacks while securing the wired and wireless network 

Network Troubleshooting & Tools: Explain the network troubleshooting methodology & appropriate tools to support connectivity & performance

By the end of this course the student will be able to:

  • Design and implement functional networks
  • Configure, manage, and maintain essential network devices
  • Use devices such as switches and routers to segment network traffic and create resilient networks
  • Identify benefits and drawbacks of existing network configurations
  • Implement network security, standards, and protocols
  • Troubleshoot network problems
  • Support the creation of virtualized networks

CompTIA A+

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. 

  • The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment
  • Trusted by employers around the world to identify the go-to person in end point management & technical support roles
  • Regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace

Modern Desktop Administrator Associate Sept 2019

Windows 10 Sept 2019 Modern Desktop Administrator Associate

This exam measures your ability to accomplish the following technical tasks: deploy Windows; manage devices and data; configure connectivity; and maintain Windows.

Deploy Windows

Deploy Windows 10

  • configure language packs
  • perform a clean installation
  • migrate user data
  • perform an in-place upgrade (using tools such as MDT, WDS, ADK, etc.)
  • select the appropriate Windows edition
  • troubleshoot activation issues

Perform post-installation configuration

  • configure Edge and Internet Explorer
  • configure mobility settings
  • configure sign-in options
  • customize the Windows desktop

Manage devices and data

Manage local users, local groups, and devices

  • manage devices in directories
  • manage local groups
  • manage local users

Configure data access and protection

  • configure NTFS permissions
  • configure shared permissions

Configure devices by using local policies

  • configure local registry
  • implement local policy
  • troubleshoot group policies on devices

Manage Windows security

  • configure user account control (UAC)
  • configure Windows Defender Firewall
  • implement encryption

Configure connectivity

Configure networking

  • configure client IP settings
  • configure mobile networking
  • configure VPN client
  • troubleshoot networking
  • configure Wi-Fi profiles

Configure remote connectivity

  • configure remote management
  • enable PowerShell Remoting
  • configure remote desktop access

Maintain Windows

Configure system and data recovery

  • perform file recovery (including OneDrive)
  • recover Windows 10
  • troubleshoot startup/boot process

Manage updates

  • check for updates
  • troubleshoot updates
  • validate and test updates
  • select the appropriate servicing channel
  • configure Windows update options

Monitor and manage Windows

  • configure and analyze event logs
  • manage performance
  • manage Windows 10 environment

Introduction to Computers

This Course will help you understand how computers work and how to use them. We'll talk about how to set up a computer, the difference between hardware and software, and the types of computers you can use. We'll also explore operating systems, applications, the cloud, and a whole lot more.

Whether you're getting started with your first computer or are just looking to learn more about how they work, you'll find all of the information you need in this course. When you're done, you'll have a fundamental understanding of how to use a computer.